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Rediff business solutions consists of domain registration, hosting and e-mail solutions.

Rediff Domain Name Registration

Below is a screenshot of the home page

As you can notice, only the first tab is for managing you domains. Rest are just tabs to buy other rediff services. The following features are available in terms of actual domain management control panel.

1. Create/manage A records

2. Mail server mapping

3. Domain forwarding (CNAME)

4. URL redirection (still in beta)

5. Edit domain registry information

6. Name server mapping

Missing features that are normally provided by other registrars

1. Hidden Whois

2. Account transfer

3. Parking page customization

4. Auth code information

5. Place to renew your domain name

All the above is totally manual and is possible only through e-mail (weeks) or phone (days). Kinda ironic for an internet company.

Another interesting point I noted is that there is no place to change your account information. Want to change your password? No way. Want to change your secret question? No way. No way to even view this information. The support guys tell you this feature(?) just does not exist. Any chance we can get this anytime soon? No. Ever? No.

This is the kind of support you can expect.

Say you decide to go through the documentation/Help page yourself. This is what you get.

So all you get is this page where the what you are looking for is tucked away in the corner. All the questions that are listed here assumes you are technically incompetant and there is no advanced help available at all. Notice the absense of support/contact number in all of the pages.

There is some decent information available in the FAQ page. But it turns out to be a sandbox.

So there is effectively no way to go back to the home page. Ofcourse, you can change the URL yourself but I am not so sure if kind of users rediff gets will be able to handle that.

With regard to the actual working of these features, I tested it by creating a new A record. While other registrars I have used take a couple of minutes to reflect this, rediff showed me the status as “pending” for 30 minutes and the actual record was only created 8 hours later. -1 for speed.

Conclusion: Rediff domain service is overpriced, under featured, supportless, slow running only on its previous reputation. My recommendation is to go with domainsite.com (its faster and simpler than godaddy).

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Posted on the July 17th, 2009 under Business IT,Web by Sukumar

Tags: domain name registration, domain registration, rediff business solutions, rediff domain registration, rediff hosting